Managing Changes within a Business requires careful planning, strategy, management, and implementation whilst consulting with your team throughout the process. Rather than being reactive to change within your business, you can be proactive (pre-empting any necessary changes that may occur), and prepared to manage the changes as they are occurring.

This course covers the the skills and knowledge you will need to manage change effectively within a business.

You will Learn:

• Define change and managing changes, including the types of changes that can occur.
• Learn how to plan, implement, and respond to change in organizations and workplaces.
• Analyze a variety of change process models and review their potential outcomes.
• Learn about human and organizational responses to change, including overcoming resistance to change.
• Explain at an individual or personal level what underpins human behavior change, what change does to the brain, and the basic science behind habit formation.
• Explore behavior change techniques in the context of specific interventions, applied at the personal level, and discuss the use of analysis and re-analysis in implementing more effective change.
• Explain techniques to sustain change.
• Define succession planning and how it can minimize the impact of change on a workforce or business and lead to successful business outcomes.
• Decide on appropriate change techniques and strategies needed for a specific organization.

Detailed Course Outline

This course is made up a number of lessons or units. Each of these has self assessment questions, a set task (practical homework) and an assignment which you can upload online.

There are 8 lessons in this course:

1. Scope and Nature of  Managing Changes

• • Change
  • Maslow’s hierarchy of needs and change
  • Common changes within business
  • Specific types of change in business
  • Tools for identifying if change is needed
  • Ansoff’s matrix
  • Boston matrix
  • Pestle analysis
  • An analytic approach change management

2. Organizational Change Management (OCM)

• • Introduction
  • Goal setting
  • The pillars of organisational change management
  • The development of an OCM Strategy
  • Types of organisational change management strategies
  • Behavioural economics and behavioural science
  • Framing
  • Data collection

3. Change models

• • Forces for change
  • Challenges
  • 7 common change process models
  • Kubler ross model
  • Bridges transition model
  • Nudge theory
  • 7s model
  • Lewin’s change model
  • Kotter
  • Adkar model

4. Responses to change

• • Science and shifting norms
  • How does organisational change impact people?
  • Resistance to change and employee doubts
  • How to counter resistance to change
  • Reverting back
  • Responding to staff transparently

5. Behavioural change in individuals

• • Introduction to human behaviour change
  • 3 steps in choosing a relevant approach
  • Behaviour and the brain
  • Stages of change model

6. Techniques, interventions and approaches

• • Behaviour change techniques
  • Link the change technique to an intervention
  • The staircase model: an example of persuasion
  • Professional development as a behaviour change technique
  • Planning for change: different approaches
  • Data-driven change: analysis and re-analysis

7. Sustainable change

• • Why implementing sustainable change is important
  • Approaches to sustainable change
  • A model for sustainable change
  • Installation vs implementation
  • Neuroleadership
  • Support systems
  • Choice architecture

8. Succession planning

• • Prioritising succession planning
  • Critical roles
  • Approaches to succession planning
  • Agile project management
  • Business analysis as part of succession planning

When you have completed the lessons of your Certificate course, you will be given the option of taking the optional exam. It’s okay if you don’t want the exam, we still issue your Careerline Certificate. For Advanced Certificates however, the exam is compulsory (per module) and are included in the course fee.