The Conflict Management course is an online program designed to meet the needs of those responsible for managing conflict in various situations. Conflict management involves implementing strategies to limit the negative aspects of conflict and to resolve the conflict to a an equal or better outcome. Furthermore, the aim of conflict management is to enhance learning and group outcomes (effectiveness or performance in organizational setting). In this field of study, you will learn to make conflict constructive for you and your organization. Conflict is constructive when it:
- opens up and clarifies important issues and helps solve them
- increases involvement of individuals in important issues
- makes communication more authentic
- releases pent-up emotion, stress or anxiety
- helps build group cohesiveness
- helps individual growth, provided there is reflection on the conflict
Conflict Management will enable you to recognize conflict situations and to negotiate or mediate change in order to resolve those conflicts without making the situation worse.
Course Aims:
- Describe the nature of human conflict and ways to manage it.
- Explain the importance of listening when dealing with conflict situations, and appreciate different listening techniques.
- Define negotiation and discuss the process of negotiation
- Define mediation and discuss the process of mediation
- Define facilitation and discuss the process of facilitation
- Discuss problems that may arise through negotiation, in particular, balance of power and its connotations
- Explain the importance of working in groups as a means of learning how to deal with group conflicts
- Explain ways of understanding and dealing with different types of crisis.
Detailed Course Outline
There are 8 lessons in this course:
- Conflict Management and Anger
- Listening
- Negotiation
- Mediation
- Facilitation
- Balance of Power
- Discussion and Group Work
- Crisis Analysis and Responses
When you have completed the lessons of your Certificate course, you will be given the option of taking the optional exam. It’s okay if you don’t want the exam, we still issue your Careerline Certificate. For Advanced Certificates however, the exam is compulsory (per module) and are included in the course fee.