Students undertaking this Hotel Management online course will explore the various types of accommodations, including hotels, motels, resorts, chains, bed and breakfasts, and Airbnbs, along with their unique management policies. The course emphasizes how management principles can be applied across these different lodging businesses. Learners will gain insight into diverse management structures and understand how workplace organization varies depending on the accommodation type.
The course also focuses on the skills required to lead professional teams effectively and deliver high-quality service. Students will learn how hotel managers recruit quality staff and implement training to develop their potential. Additionally, the complexity of managing multiple interconnected departments such as reception, housekeeping, concierge, events, and food and beverage will be examined. Key management processes, including system control, problem-solving, and adapting to market changes, will be introduced to prepare students for real-world hotel management challenges.
Career Options:
- Hotel Manager or General Manager (1IC)
- Assistant Hotel Manager (2IC)
- Duty Manager or Night Manager
- Department Manager
- Manager of alternative lodgings such as Air BNB, hostels, camp grounds, farm stays etc.
Course Outline
- The Fundamentals of Hotel Management
- Hotel Organisational Structure
- Hotel Facilities Management
- Hotel Information and Financial Management
- Hotel Human Resources
- Front Office Management
- Housekeeping and General Area Cleaning
- Food and Beverage Management
- Retail Management