What to expect:

20 hour course in Food and Beverage Operations for Restaurants, coffee shops, cafes and catering. Understand what is needed for managing and working in a food and beverage business and what you will need to get your feet on the floor and start your food and beverage operations career.

How does it work?

At the end of each lesson, you will be given a short interactive test to undertake, which will provide an indication of how your learning is progressing. Upon completing the very last lesson, you will be offered a more thorough automated test or examination. This final assessment can be undertaken at any time of day or night; and any day of the week; and if you achieve an overall pass (60% or more); you will be able to obtain a “certificate of completion” with your name and completion date on it.

Note: these short courses are self-guided online courses and are not to be confused with our tutor-supported online courses.

There are 7 Lessons in this course:

1. The Industry

• • Subdivisions
  • The tourism industry
  • The events sector
  • Hospitality sector
  • The catering service sector
  • Skills and considerations for working in the service sector
  • A focus on teams

2. The Workplace

• • Leadership
  • Customer facing skills
  • Service skills
  • Handling food
  • Food purchasing
  • Money issues

3. Kitchen Operations

• • Kitchen workflow
  • Cooking methods
  • Common kitchen equipment
  • Choosing packaging materials

4. Alcoholic Beverage Management

• • Creating a drinks menu
  • Alcoholic drinks
  • Wines
  • Spirits
  • Liqueurs
  • Aperitifs
  • Cocktails

5. Beverage Management

• • Non-alcoholic beverages
  • Hot drinks
  • Cold drinks

6. Food Management

• • Food menu planning
  • Pricing menus
  • Stock management

7. Legal, Health, and Safety Issues

• • Licenses and legalities
  • Workplace health and safety
  • Management of hazards & risk
  • Trade practices and fair trading (including signage)