New and aspiring administrative assistants will learn the soft skills necessary to succeed in their careers.

What to expect:

With Skills for the Administrative Assistant, new and aspiring administrative assistants will learn the soft skills necessary to succeed in their careers. This online, short course course will help people who work in support positions to improve their performance in an office environment by teaching them interpersonal skills, including communication, first impressions, and personal management. They’ll also learn the importance of professional presence, techniques for being assertive, managing conflict, and dealing with difficult people.

Note: these short courses are self-guided online courses and are not to be confused with our tutor-supported online courses.

You will be able to obtain a “certificate of completion” with your name and completion date on it.

 

There are 18 Lessons in this course:

1. Course Overview

2. Personal Best, Professional Best

• • The Importance of Appearance
  • First Impressions Count

3. Putting Others at Ease

4. Distorted Thinking

• • Case Study: Angelique’s Thinking
  • Distorted Thinking

5. The Steps to Feeling Good

• • Search Techniques
  • Making Connections

6. Understanding Assertiveness

• • What is Assertiveness?
  • Quiz
  • Evaluation

7. Improving Your Assertiveness Skills

8. Communication Skills

9. Asking and Listening

• • Asking Questions
  • Active Listening

10. Non-Verbal Messages

11. Writing Skills

• • The Four C’s
  • Punctuation Pointers
  • Letters and Memos

12. Getting Ahead

• • What Employees Want
  • What Others Want

13. Self-Management

• • Self-Management
  • Making Connections
  • Time Management Tips
  • Where Do You Stand?
  • Organizing Your Workspace
  • Being Proactive

14. Setting Goals

• • Setting Goals with SPIRIT
  • A Personal Action Plan

15. Working as a Team

• • Vegetable Head
  • Brainstorming

16. Working with Difficult People

17. Learning to Say No

• • Expressing Your No
  • Making Connections
  • Case Studies

18. Dealing with Stress

• • Recommended Reading List
  • Post-Course Assessment