Emotional Intelligence (EI) is the ability to be able to process your internal world, understand yourself and then be able to react to the outside world accordingly.

Having higher emotional intelligence will help you navigate relationships, have difficult conversations, become a more effective leader as well as manage staff better.

This course works through what Emotional Intelligence is and the effective ways in which you can increase it to better manage workplace interactions, for improved relationships, and to improve management including productivity and profitability.

Course Aims

• Describe the nature, scope, and relevance of EI.
• Explain physiological and other biological aspects of emotions and the relationship with EI.
• Describe models of EI.
• Describe methods for measuring EI.
• Describe ways in which EI may be useful for employing someone, from the perspective of both the employee and employer.
• Explain how EI can be applied to workplace management
• Explain applications for EI with marketing.
• Describe tools to develop self-awareness and applications of EI in relation to relationships, self-awareness, and wellbeing.
• Describe how EI is associated with learning.

Detailed Course Outline

This course is made up a number of lessons or units. Each of these has self assessment questions, a set task (practical homework) and an assignment which you can upload online.

There are 9 lessons in this course:

1. Emotions and Emotional Intelligence

• • Introduction
  • What is Emotional Intelligence?
  • Social Intelligence and Emotional Intelligence
  • Understanding Emotions
  • Models of Emotions
  • Emotional Development
  • Elements of EI
  • Why Study EI?

2. Biology of Emotions

• • Development of Emotions
  • Infancy
  • Toddler to Early Childhood
  • Middle to Late Childhood
  • Adolescence
  • Nervous System and Emotions
  • Theories of Emotion
  • Unusual Sensory States
  • Highly Sensitive People
  • Synesthesia

3. Emotional Intelligence Models

• • Ability Model (Salovey & Mayer)
  • Performance-based Model (Goleman)
  • Competency-Based Model (Bar-On)

4. Measuring Emotional Intelligence

• • Why Measure EI?
  • Prediction of Performance
  • Improves Relationships
  • Leadership
  • EI versus IQ – Stability
  • Measures of EI
  • Self-Report
  • Specific Ability Measures
  • Bar-On’s Emotional Quotient Inventory (EQ-i)
  • Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)
  • Other Report/Observer Ratings

5. Applications for Employing Staff

• • Why is EI Useful at Work?
  • Workplace Harmony
  • Employee Retention
  • Social Competencies
  • Predicting Success
  • Recruitment
  • Interviews
  • Recruiting Team Members
  • Recruiting Leaders
  • Ethical Considerations of Using EI in Recruitment
  • What About Low EI?

6. Applications for Managing Employees

• • How Can EI be Applied to Workplace Management?
  • Leadership & EI
  • Leadership Training
  • EI in Management
  • Training Employees
  • Limitations of Training Programs in EI
  • Empirically Based Training Programs
  • Employee or Freelance Workers
  • Stress Management
  • Workplace Culture

7. Applications for Marketing

• • EI in Marketing
  • Applying EI Theory to Marketing
  • Using EI in Marketing
  • Consumer Behaviour
  • Empathy
  • Social Skills

8. Applications in Relationships and Self-Awareness

• • Self-Awareness, Emotional Intelligence, and Wellbeing
  • Negative Self-Talk
  • Procrastination
  • Stress
  • EI & Relationships
  • Romantic Relationships
  • Other Relationships
  • Building Relationships
  • Arguments and Discussions
  • Conflict Management
  • EI & Relationship Strategies
  • Setting Goals
  • Considering Alternate Perspectives
  • Writing Redirection Phrases and Feeling Statements Ahead of Time
  • Tools for Developing Self-Awareness

9. Applications in Education and Training

• • How Our Emotions Affect Our Education
  • Attention & Emotion
  • EI & Studying
  • EI & Academic Performance
  • Teaching and EI
  • Self-Assessment of EI
  • How Teachers Model Emotional Intelligence in Classroom Settings
  • Resilience
  • Social and Emotional Learning
  • Classroom Tools for Developing EI
  • Mood Monitor
  • Journaling
  • Reflection
  • Education at Work
  • Communication
  • Facilitation and Engagement
  • Motivation

When you have completed the lessons of your Certificate course, you will be given the option of taking the optional exam. It’s okay if you don’t want the exam, we still issue your Careerline Certificate. For Advanced Certificates however, the exam is compulsory (per module) and are included in the course fee.