What to expect:

Accommodation Management – the hospitality, tourism, events and catering services industry is a very broad sector with a huge range of different businesses within it. They all have a service and customer focus. However, the specific products and services will differ. The sector within which you operate as an accommodation provider is very broad with lots of opportunities to create a successful business. Each sector will have different customer traits and this will be an important consideration when you think about ways in which you will operate.

How does it work?

At the end of each lesson, you will be given a short interactive test to undertake, which will provide an indication of how your learning is progressing. Upon completing the very last lesson, you will be offered a more thorough automated test or examination. This final assessment can be undertaken at any time of day or night; and any day of the week; and if you achieve an overall pass (60% or more); you will be able to obtain a “certificate of completion” with your name and completion date on it.

Note: these short courses are self-guided online courses and are not to be confused with our tutor-supported online courses.

There are 7 Lessons in this course:

1. The Accommodation Industry

• • Introduction
  • The accommodation management industry
  • The scope of the industry
  • Establishment size
  • Franchising
  • Skills & considerations for working in the service sector
  • A focus on teams
  • Review what you have been learning

2. Designing Accommodation

• • Design considerations – public areas
  • Design considerations – the bedroom
  • A focus on bedroom furniture
  • Toilet and bathroom facilities
  • Décor
  • Facilities
  • Maintaining outdoor areas
  • Review what you have been learning

3. Reservations

• • How are reservations made?
  • Handling changes to bookings
  • Overbooking
  • Registration of guests
  • Legal responsibilities
  • Review what you have been learning

4. Housekeeping

• • Flooring
  • Cleaning furniture
  • Toilets & bathrooms
  • Pest control
  • Tools & equipment
  • A focus on bedroom linen
  • Effective purchasing –non-equipment
  • Health and safety considerations
  • Review what you have been learning

5. Customer Service

• • Leadership
  • Customer interaction skills
  • Review what you have been learning

6. Food and Beverage Service

• • Types of food & beverage service
  • Scope of food service
  • Kitchen design & equipment
  • Equipment design – commercial kitchen
  • Review what you have been learning

7. Maintenance

• • Maintenance
  • Daily, periodic and planned preventive maintenance
  • Frequent maintenance problems
  • Workplace health and safety
  • Management of hazards & risk
  • Review what you have been learning
  • Final assessment