Communication Strategies will provide participants with an understanding of the impact that their communication skills can have on others, while exploring the different ways in which developing these skills can make it easier for them to succeed in the office and beyond.

What to expect:

This short online course includes identification of common communication problems; developing skills to ask questions; learning what their non-verbal messages are saying; developing skills in listening actively and empathetically to others; enhancing the ability to handle difficult situations; and dealing with situations assertively.

You will be able to obtain a “certificate of completion” with your name and completion date on it.

Note: these short courses are self-guided online courses and are not to be confused with our tutor-supported online courses.

There are 13 Lessons in this course:

1. Course Overview

2. Creating Positive Relationships

3. Growing Our Self-Awareness

• • Do You Question Your Competence?
  • Developing Confidence

4. Communication Basics

5. Communication Barriers

• • Case Study: New Neighbors
  • Common Barriers
  • Applying the Answers
  • Being Mindful

6. Asking Questions

• • Asking Good Questions
  • Probing
  • Pushing My Buttons

7. Listening Skills

• • Can You Hear Me?
  • How Do You Rate Your Listening Ability?
  • Active Listening Skills
  • What is Said and What is Heard
  • Communication Situations

8. Body Language

• • What Do Our Bodies Say?
  • Gestures

9. Communication Styles

• • Dichotomies in Theory
  • Dichotomies in Action

10. Creating a Positive Self-Image

• • Seven Things People Determine from Your Appearance
  • Pre-Assignment Review
  • Self-Evaluation

11. Frame of Reference

12. Techniques for the Workplace

• • Prepare, Prepare, Prepare
  • Testing Our Theories
  • Delivering Your Message

13. Assertiveness

• • Self-Attitude
  • Case Study: A Negative Image
  • The Assertive Formula
  • Expressing Your No
  • Recommended Reading List
  • Post-Course Assessment